Hakuboku

The Artisans' Collective

Privacy Policy

Last Updated: May 2025

This Privacy Policy describes how Hakuboku ("we", "us", or "our") collects, uses, and shares information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy does not apply to information collected from third-party websites, products, or services that you access through our Services.

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

  • Create an account or user profile
  • Fill out a form or survey
  • Register for our newsletter
  • Make a purchase
  • Contact our customer service
  • Communicate with us via third-party social media sites
  • Otherwise interact with our Services

The types of information we may collect include your name, email address, postal address, phone number, payment information, and any other information you choose to provide.

1.2 Information We Collect Automatically

When you access or use our Services, we automatically collect certain information, including:

  • Log Information: We collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: We may collect information about the precise location of your device with your consent, or infer your approximate location from your IP address.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Services or emails, including information about your browsing behavior and purchasing behavior.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information, including confirmations and receipts
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Hakuboku and others
  • Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
  • Carry out any other purpose described to you at the time the information was collected

3. Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Hakuboku or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • Between and among Hakuboku and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
  • With your consent or at your direction

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

4. Cookies and Tracking Technologies

Cookies are small text files stored by your web browser when you use websites. We use cookies to understand how you use our site and to improve your experience. This includes personalizing content and advertising.

You can manage cookies through your browser settings. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

We use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your device until you delete them.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems.

We encourage the secure use of our Services by taking precautions to keep your personal information confidential, such as choosing a strong password and keeping it private.

6. Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete certain account information at any time by logging into your online account or emailing us. If you wish to delete or deactivate your account, please email us, but note that we may retain certain information as required by law or for legitimate business purposes.

7.2 Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or emailing us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

8. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

9. International Data Transfers

We are based in Japan and the information we collect is governed by Japanese law. By accessing or using the Services or otherwise providing information to us, you acknowledge and consent to the processing and transfer of information in and to Japan and other countries, where you may not have the same rights as you do under your local law.

10. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]